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New PDF release: 90 days to a high-performance team : a complete

By Chris DeVany

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What Customer Relationship Management (CRM) technologies are we using to communicate effectively with customers and prospective customers? • How effectively are we using these CRM technologies? • How proactively are we evaluating prospective customers to identify their needs? • How proactively are we engaging existing customers to identify their additional needs and anticipate their future needs? • What are we doing to effectively close sales? Distinctive Customer Service 21 • What are we doing to master profitable customer relationships?

Or “Print, review, call. . ” What this means is that I am managing a specific task and/or series of tasks so I can complete the tasks, projects, meetings, or conference-call preparation successfully. When we write down our priorities and then engage in this kind of consistent “self-talk,” we keep ourselves productive. For example, though my dog Fenway is at my side while I am writing this, I just petted him and supported his efforts at lying down so I could stay focused on “writing, listening, writing .

Never ❑ Once in a while ❑ Sometimes ❑ Quite a bit ❑ Continually 2. How often do you reconcile competing priorities among this team’s needs, other teams’ needs, and local needs? ❑ Never ❑ Once in a while ❑ Sometimes ❑ Quite a bit ❑ Continually 3. How often do you clarify ambiguous tasks with the team leader and/or with other team members? ❑ Never ❑ Once in a while ❑ Sometimes ❑ Quite a bit ❑ Continually 4. How often do you take the initiative to conduct networking and boundaryspanning activities on the team’s behalf?

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